The World of Resilience Terms of Service






Terms and Conditions - Helen Soutar Limited


Welcome to Helen Soutar Limited!


We are dedicated to providing you with quality Strategy and Resilience Mentoring services designed to inspire and facilitate personal and professional growth. This document outlines the Terms and Conditions under which our services are provided. We encourage you to read these terms carefully as they form the legal basis for our collaboration. By purchasing and participating in any service offered, you agree to these Terms and Conditions. We hope your experience with us is both transformative and enriching.



Definitions



  • Client refers to any individual or entity that engages in one-on-one Strategy and Resilience Mentoring sessions provided by Helen Soutar Limited.

  • Participant refers to individuals who enroll and actively engage in courses, toolkits, and group sessions offered by Helen Soutar Limited.

  • User encompasses any individual who accesses or uses the website or platform provided by Helen Soutar Limited, regardless of their purchase or enrollment status.



1-1 Sessions


Description


Strategy and Resilience Mentoring Sessions as provided by Helen Soutar Limited are a partnership (defined as an alliance, not a legal business partnership) between the Strategist/Mentor and the Client. Together, the Strategist/Mentor and the Client will engage in a thought-provoking and creative process designed to maximize personal and professional potential.



Responsibilities



  • The Client is responsible for their own physical, mental, and emotional well-being, decisions, choices, actions, and results. The Client agrees that the Strategist/Mentor is not liable for any actions or inactions, or for any direct or indirect results of the services provided. The services are not therapeutic and do not substitute for professional therapy if needed, nor do they prevent, cure, or treat any mental disorder or medical disease.

  • The Client understands that the services are not to be used as a substitute for professional advice by legal, mental, medical, or other qualified professionals and will seek independent professional guidance for such matters. If the Client is currently under the care of a mental health professional, the Strategist/Mentor recommends that the Client informs their provider and may require a referral letter.

  • The Client agrees to communicate honestly, be open to feedback, and dedicate the necessary time and energy to fully participate in the program.



Schedule and Fees


The schedule and fees vary depending on the program or appointment purchased. Specific details can be found in the confirmation email sent at the time of purchase or booking.



Procedure


Appointments are scheduled at mutually agreed times and are conducted via Zoom, unless otherwise arranged. Clients who prefer not to use Zoom must contact Helen in advance to discuss alternative arrangements.



Confidentiality


All information shared by the Client with the Strategist/Mentor, whether documented or verbal, is confidential but is not protected as a legally confidential relationship (like those in Medicine or Law). The Strategist/Mentor will not disclose any information pertaining to the Client without their written consent, except as required by law or as outlined in the exceptions (a) through (e).



Cancellation and Lateness Policy


Clients are required to notify the Strategist/Mentor at least 24 hours in advance if they are unable to attend a scheduled session. Clients will be billed for sessions missed without proper notification. The Strategist/Mentor will wait for 15 minutes before noting the Client as absent.



Refund Policy


Refunds are not provided for sessions that have already occurred or for appointments cancelled less than 24 hours in advance. For packages, refunds are calculated based on the standard prices of single sessions, less any payment processing fees.



Termination


For Single Sessions: The agreement for a single session concludes once the session is complete; however, the confidentiality obligations and any other terms intended to survive beyond the session will remain in effect indefinitely.


For Ongoing Programs: For clients enrolled in ongoing programs, either the client or the Strategist/Mentor may terminate the engagement with 30 days' written notice. During this notice period, all scheduled sessions shall continue as agreed, unless otherwise cancelled in accordance with the cancellation policy. Confidentiality obligations and any other terms intended to survive the termination of the agreement will continue to remain in effect indefinitely following the termination date.